CONFIDENTIALITY & PRIVACY POLICY
The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.
The few exceptions to confidentiality include:
· If staff become aware or suspicious of the abuse of a child, dependent adult or elderly person, it must be reported to the appropriate authorities immediately.
· If a client threatens serious bodily harm to another person, the police and the intended victim(s) must be notified.
· If a client expresses intent to harm himself or herself, staff will make every effort to ensure the client's safety. If the client does not cooperate with staff's efforts, further measures will be taken to ensure the person's safety without their permission, as allowed by law.
Privacy Policy for The Mental Wellness Center
Effective Date: 10/31/24
At The Mental Wellness Center, we are committed to protecting your privacy and maintaining the security of any personal information that you provide. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [www.thementalwellnesscenter.com] or engage in our services.
1. Information We Collect
We may collect personal data from clients, including:
Personal Identifiable Information (PII): Name, address, phone number, email, date of birth.
Medical Information: Relevant health information shared during appointments.
Website Usage Data: Information about your interactions with our site, including cookies and tracking data.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide and manage therapy sessions and related services.
To communicate with clients regarding appointments, updates, and follow-ups.
For billing and administrative purposes.
To enhance your experience on our website through analytics.
3. Data Security
We implement industry-standard measures to protect your data, including:
Secure data storage with encryption.
Regular monitoring of systems for potential vulnerabilities.
Access controls limiting data handling to authorized personnel only.
4. Information Sharing and Disclosure
We do not sell or rent your personal information. However, we may share data:
With third-party service providers or insurance companies for administrative, technical, or billing support.
As required by law or to comply with legal obligations (e.g., court orders, mandatory reporting).
To protect the safety and privacy of clients or others in cases of emergencies.
5. HIPAA Compliance
As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is confidential and safeguarded as outlined in HIPAA regulations. You will be notified of any breach of PHI as required by law.
6. Client Rights
You have rights regarding your data, including:
Access: The right to request a copy of your personal data.
Correction: The right to ask for corrections of inaccurate or incomplete information.
Deletion: The right to request deletion of your data, subject to legal and ethical record-keeping requirements.
Opt-Out: The right to decline participation in non-essential data collection activities.
7. Telehealth Services
For telehealth sessions, we use secure, HIPAA-compliant platforms to protect your information. We take reasonable precautions to safeguard data shared during online consultations.
8. Children’s Privacy
We take special precautions to protect the privacy of minors. We do not collect or share information from children under 12 without verifiable parental consent, in compliance with applicable laws.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. You may opt out of non-essential cookies by adjusting your browser settings.
10. Policy Changes
We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically for any changes.
11. Contact Us
If you have questions or concerns regarding this Privacy Policy, or wish to exercise your data rights, please contact us at:
Email: info@TheMentalWellnessCenter.com
Phone: (309) 807-5077
Address: 405 N. Kays Dr, Normal IL 61761