Refund Policy
At The Mental Wellness Center, Inc, we understand that circumstances can change, and we want to ensure a clear and fair refund process for all our services, including cash-pay groups, intensives, workshops, and events. Please review the following policy carefully:
Groups and Workshops
Cancellations for cash pay groups/workshop: No refunds will be provided, as the spot has already been reserved, and preparation is underway.
Intensives
Cancellations made 14 days or more before the scheduled intensive: You may reschedule the intensive within 4 weeks based on the therapists’ availability.
Cancellations made less than 14 days before the intensive/event: No refunds will be provided and you will incur a 40% cancellation fee. You may reschedule at the therapists’ availability and apply the remaining 60% towards the balance of a new booking.
Individual Consulting Sessions
Cancellations for individual consulting sessions: No refunds will be provided, as the spot has already been reserved, and preparation is underway.
Event Cancellations by The Mental Wellness Center, Inc.
In the rare event that we need to cancel a group, intensive, workshop, or other scheduled event, you will receive the option to reschedule or apply the payment toward a future event.
No Refunds Policy for Insurance-Billable Services
Once services have been rendered, no refunds will be provided for any amounts billed to insurance, co-pays, deductibles, or other fees. This policy applies to all sessions, including individual and family therapy, as well as any insurance-billable out of pocket fees associated with your care.
By law, we are required to bill for the amounts determined by your insurance provider. This includes any portion of the payment that is the client’s responsibility, such as co-pays, coinsurance, and deductibles. Please note that we cannot waive or reduce any fees deemed due by your insurance company.
Missed Appointments and Late Cancellations
Missed appointments and late cancellations within 48 hours of your scheduled appointment will not be refunded and may incur a $150 fee as outlined in our cancellation policy. These fees are not billable to insurance and will be the client’s sole responsibility. These fees must be paid before your next scheduled session.
Legal and Administrative Fees
All legal and administrative fees, such as the preparation of documents, court appearances, or other requests outside the scope of therapy, are non-refundable once the services have been provided.